Shipping Policy

Last Updated: January 2026

Website: https://don.co

Governing Law: State of Florida, USA

30-Day First Order Guarantee

We offer a 30-day refund policy on your first order so you can try Don risk-free.

Eligibility

  • Applies only to your first purchase

  • Request must be made within 30 days of delivery

How to Request a Refund

Contact us at care@don.co.

Refund Terms

  • No product return required

  • Refund issued to original payment method

  • $5 processing fee deducted

  • Shipping fees are non-refundable

Chargebacks & Payment Disputes

Before initiating a chargeback with your payment provider, you agree to contact us at care@don.co to attempt resolution. Unauthorized or abusive chargebacks may result in account suspension or termination. We reserve the right to submit evidence to dispute chargebacks.

Damaged or Incorrect Items

Please notify us immediately if your order arrives damaged or incorrect.

Non-Returnable Items

  • Opened or used products

  • Sale items or gift cards

Exchanges

Free exchanges are available for equal or higher-priced items.

Subscriptions & Cancellations

Orders cannot be canceled once placed. Subscriptions continue until canceled by submitting a cancellation request prior to the next billing date.

Contact

Email: care@don.co