Return & Refund Policy

Last Updated: March 2026

Website: https://don.co

Governing Law: State of Florida, USA

30-Day First Order Guarantee

We offer a 30-day refund policy on your first order so you can try Don risk-free.

Eligibility

• Applies only to your first purchase

• Request must be made within 30 days of delivery

• Customers must return their order to be eligible for a refund 

• Customers must confirm the return with customer service before a refund is issued. 

How to Request a Refund

Contact us (support@don.co) to start the return process. Our customer service team will provide you with an RMA (Return Merchandise Authorization) number, which must be written on the outside of your return box. Returns received without an RMA number will not be eligible for a refund.

Refund Terms

• Returned order required before refund is issued

• Refund issued to original payment method

• $5 processing fee deducted

• Shipping fees are non-refundable

• Return label and return shipping costs are the responsibility of the customer

Chargebacks & Payment Disputes

Before initiating a chargeback with your payment provider, you agree to contact us at support@don.co to attempt resolution. Unauthorized or abusive chargebacks may result in account suspension or termination. We reserve the right to submit evidence to dispute chargebacks.

Damaged or Incorrect Items

Please notify us immediately if your order arrives damaged or incorrect.

Non-Returnable Items

• Opened or used products

• Sale items or gift cards

Exchanges

Free exchanges are available for equal or higher-priced items.

Subscriptions & Cancellations

Orders cannot be canceled once placed. Subscriptions continue until canceled by submitting a cancellation request prior to the next billing date.

Contact

Email: support@don.co

SMS: +1 844-485-0614

By texting this number, you agree to receive SMS messages from Don related to your inquiry. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.